You should be able to set your thermostat in a room to a desired temperature, especially in a hotel where there is no option to open a window. This means that they are aware of the problem, but nobody is willing to fix it. When we told the front reception upon checkout, they clearly were aware of this issue, as they said we should have complained and had someone try to fix it. We could not set the thermostat in the room to a comfortable temperature. The entire hotel, the room and the casino were absolutely freezing. We booked a non-smoking room, however there was still a stale smell of smoke in the room and the hallway.

Unfortunately the hotel, dining and casino did not live up to the expectations. I like Seneca Niagara a lot better, so I’ll continue to go there.…Īrrived on August 17th for a 4 day weekend and a birthday celebration for my husband. To sum up my review, I’d have to say, room was basic, not enough restaurant choices at all, slots were tight, need a larger smoking area, and need more waitresses on the casino floor. Service was extremely slow, guess they are highly understaffed, food was nothing to write home about. We did not order the buffet, we ordered off the menu. We ate breakfast at the upstairs cafe/ buffet/restaurant. We ate dinner at the Buffet downstairs twice, it was very good. Not enough waitresses, in the entire two days, I was asked only once if I wanted a drink, and I was playing the slots all day long. The smoking area is just a small room, with no exciting slots in there, the rest of the casino is nonsmoking. The casino was nice, lots of slot choices, staff constantly cleaning machines and areas, which was nice to see. The thermostats was very hard to set, the buttons had to be pushed really hard. The room was clean, bed was comfy, but pillows were hard and uncomfortable. The room was OK, but we were placed in a handicapped room, so the bed was very low to the floor, we had to remove the huge chair from inside the shower stall, and the toilet seat was raised, not a deal breaker, but hated to take a room away from a handicapped person who might need it. My host scored me a comped 2 night stay, so happy about that. I really wanted to try this resort, I usually go to Seneca Niagara.

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